Digital Strategy Diagnostic & Roadmap
A focused discovery of your systems, data, workflows and people — ending in a prioritised, costed roadmap your board and funders can get behind.
Ideal starting point — see the Diagnostic →
For Citizens Advice & the third sector
Strategy before technology.
Senior digital and AI leadership for local advice organisations — on a fractional basis, so you get the thinking of a CTO without the salary, and the change actually sticks.
Working with
Citizens Advice Gateshead
Citizens Advice Caerphilly Blaenau Gwent
The dilemma every local advice organisation knows.
The digital challenges are the same across the network. The answer shouldn't have to be reinvented — or paid for — office by office.
£100k–£175k
A full-time CTO is out of reach
Senior technology leadership at that level simply doesn't fit most local charity budgets.
One-off
Consultants leave a report, not a result
A strategy document with nobody to carry it forward rarely changes how advice is delivered.
Fractional
Senior leadership that stays with you
Ongoing, part-time strategic leadership — shared capability and economies of scale across organisations facing the same problems.
Services
Clarity first. Then the right technology, in the right place.
Fractional Digital Leadership
CTO-level thinking a few days a month: steering suppliers, shaping bids, supporting your SMT and keeping the roadmap moving.
Ongoing retainer · Price on request
AI Readiness & Practical Integration
Proofs of concept, lightweight integrations between the systems you already use, and practical AI embedded directly into your existing tech stack.
Project-based · Price on request
What we believe
AI should make advisers stronger — never replace them.
Augmentation, not replacement
Technology that gives advisers time back for the people in front of them.
Strategy-led
We start with the problem and the people. Tools come after.
Charity-sector only
We work exclusively with charities and the third sector — primarily local Citizens Advice.
A partner, not a vendor
No off-the-shelf software pitch — we build alongside you, around how you already work.
How we work
Three steps from uncertainty to impact.
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01Diagnose
We listen to advisers, managers and trustees, and map how your systems and data really work today.
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02Roadmap
A clear, prioritised plan — what to fix, what to build, what to leave alone — sized to your budget.
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03Implant & embed
We deliver the changes with your team, test them with real advisers, and stay until they stick.
About
Rooted in the advice sector.
DC Tech for Impact was founded by Michael Hughes, who has spent four years working in and alongside the non-profit advice sector. We're deliberately lean: senior strategic leadership from Michael, supported by a trusted technical team.
We work across England and Wales, primarily with local Citizens Advice organisations — helping them make confident, affordable decisions about digital and AI.
“The advent of AI has transformed the digital opportunities available to Citizens Advice. DC Tech for Impact helped us understand our tech landscape and how to get the most from the technology we already have — without the vendor push. Their collaborative approach and shared experience have given us a clear pathway and the capacity to understand what’s possible. It’s a constant work in progress.”
Start with a conversation.
No sales pitch. Thirty minutes to talk through where you are, what's getting in the way, and whether we're the right fit.